Terms of service

Definitions

Seller - An Properties sp. z o.o. with its registered office in Lubin (ul. Kamienna 1J, 59-300 Lubin, Poland), registered under KRS number: 0000988347, NIP (Tax ID): 6922531708, REGON: 522918248; address for correspondence, complaints and returns: ul. Dąbrowskiego 44, 50-457 Wrocław, Poland.
Shop or Online Shop - the COVEN online shop available at coven.eu.com, operated by the Seller, being a sales platform through which the Seller makes the Shop’s functionalities available, provides services to Users and enables the conclusion of distance sales agreements for Goods.
Shop Website - the website available at coven.eu.com.
Terms and Conditions - these Terms and Conditions, setting out the rules for using the Shop, in particular the rules for concluding, through the Shop, sales agreements for Goods in the Shop’s range, the rules for performing those agreements and the complaints procedure.
User - a natural person, legal person or organisational unit without legal personality using the functionalities of the Shop.
Customer - a User who has concluded a sales agreement with the Seller.
Consumer - a User who is a natural person performing a legal transaction with the Seller that is not directly related to their business or professional activity, in particular concluding a sales agreement through the Shop.
User Account - an individual panel made available to the User within the Shop, enabling in particular access to information on Orders placed, profile data and other functionalities made available by the Seller.
Price - the gross remuneration (including tax), specified in Polish zloty, due to the Seller for the transfer of ownership of the Goods to the Customer in accordance with the Sales Agreement. The Price does not include the Delivery Costs, unless the terms of a Promotion applied by the Shop provide otherwise.
Delivery Costs - the costs of delivering the ordered Goods to the Customer, borne by the Customer, the amount of which depends on the delivery method selected and is displayed in the Shop before the Order is placed.
Promotion - special terms of sale or provision of services, governed by rules set out within the Online Shop in promotion terms, offered by the Seller for a specified period, which the Customer may take advantage of on the terms set out therein (such as a reduction of the Price of Goods or of the Delivery Costs).
Order - the User’s declaration of intent expressing a direct will to conclude a distance Sales Agreement, submitted by means of distance communication, in particular the Online Shop, specifying the Goods in respect of which the User makes an offer to conclude a Sales Agreement addressed to the Seller, together with the User’s data necessary for the possible conclusion and performance of the Sales Agreement. An order for each item of Goods will be treated as a separate offer by the User to conclude a Sales Agreement (technical facilitation). Acceptance of the Order by the Seller on the terms set out in Section VI of the Terms and Conditions constitutes the conclusion of the Sales Agreement. By placing an Order, the User may conclude more than one Sales Agreement.
Goods - movable items in the Shop’s range which may be the subject of a sales agreement between the User and the Seller.
Sales Agreement - an agreement for the sale of Goods concluded between the User and the Seller through the Shop on the terms set out in the Terms and Conditions.
Newsletter - a service provided by the Seller consisting in sending commercial information, in particular concerning the offer of products and services, in the form of messages (e-mails) by electronic mail to the e-mail address provided by the User.

Preliminary provisions

The Seller applies technical and organisational measures appropriate to the level of risk, including measures to prevent unauthorised persons from obtaining and modifying personal data transmitted over the Internet, in order to ensure the security of messages and data transmitted in the Shop. The Seller ensures the security of data transmission in the Shop by using the SSL (Secure Socket Layer) protocol.
The Seller sells Goods through the Shop via the Internet.
Detailed information on the Goods, including their main characteristics, is provided on the pages of individual Goods in the Shop and is made available to the User before the Order is placed.
The User is obliged to use the Shop in a manner that does not disrupt its functioning and in accordance with the law, the Terms and Conditions and good practice, with respect for the rights and personal interests of others. The User is prohibited from providing unlawful content.

Means of communication

The Seller informs that the User may contact the Seller:

by sending correspondence to: An Properties Sp. z o.o., ul. Dąbrowskiego 44, 50-457 Wrocław, Poland,
by e-mail at: contact@coven.eu.com.

Users may submit enquiries addressed to the Seller directly via the Shop Website. To do so, the User should select the contact form on the Shop Website, enter in the relevant fields of the enquiry form the data required for the Seller to respond, and tick the required fields.
The Seller may contact the User by e-mail or by telephone regarding the performance of an order placed, including where it is necessary to clarify the details of the order.

Total amount payable

The prices of Goods presented on the Shop Website are given in Polish zloty and are gross prices, i.e. they include taxes, including value added tax (VAT), but do not include the Delivery Costs.
The Delivery Costs comprise the costs of postal, carriage or courier services and depend on the delivery method selected by the User. Their amount is displayed in the Shop before the Order is placed.
The total amount payable for a given order consists of the Price of the Goods and the Delivery Costs.
The User is informed of the total amount payable on the Shop Website while placing the Order, including immediately before and at the moment of confirming and placing the order. These are the total costs the User is obliged to pay, together with applicable taxes. The total amount payable is also indicated in the message confirming receipt of the order.
The total amount payable, indicated in the manner set out in para. 4, will not change.

User Account

The Seller enables the User to create and use a User Account. The User Account enables in particular access to information on Orders placed, management of profile data and use of other functionalities made available within the Shop.
Creating and maintaining a User Account is free of charge.
Creating a User Account is voluntary. The User may browse the Shop’s range and place Orders without creating a User Account.
A User Account is created and logged into using the methods and functionalities currently available in the Shop.
The User may also create or log into a User Account while placing an Order, if such functionality is available in the Shop.
A User Account is created upon successful completion of the account creation process in accordance with the messages and instructions displayed in the Shop.
Upon creation of a User Account, an agreement for the provision of the User Account service is concluded. The service is provided free of charge for an indefinite period.
The Seller may terminate the agreement for the provision of the User Account service with 14 days’ notice solely for good cause, namely persistent breach by the User of the obligations set out in Section I para. 4 of the Terms and Conditions, provided that the Seller has first requested the User to cease the breaches and set an additional 14-day period for that purpose, and the User has failed to comply with the request despite the expiry of that period.
The Seller may send the notice of termination of the agreement for the provision of the User Account service to the e-mail address provided by the User.
The User may terminate the agreement for the provision of the User Account service at any time, without notice, without giving reasons and without incurring any costs, in particular by sending the Seller, by e-mail to: contact@coven.eu.com, a request to delete the Account, indicating the e-mail address registered in the Shop.
The expiry of the agreement for the provision of the Account service results in the User Account being blocked and deleted; however, this does not affect the rights acquired by the User before the expiry of the agreement.
The Seller may immediately and temporarily block access to the User Account where this is necessary for security reasons, in particular in the event of a justified suspicion of account takeover, unauthorised access to the Account, fraud, a cyberattack or a breach of law, as well as in order to comply with a legal obligation or to protect other users. Temporary blocking of the Account does not deprive the User of rights arising from sales agreements concluded before the blocking. The Seller informs the User of the reason for blocking the Account, unless providing that information would be contrary to the law or to justified security considerations.
The Seller informs that changes to the agreement for the provision of the User Account service are governed by the provisions of Section XIV of these Terms and Conditions.
In addition, where the Terms and Conditions are amended in respect of the agreement for the provision of the User Account service, the User may terminate the agreement without notice within 30 days of the date of the amendment or of being informed of it, if the User was informed later than the date of the amendment.

IVa. Newsletter

Under the Newsletter service, the Seller sends commercial or marketing information (including on available goods, promotions and campaigns run through the Shop) in the form of e-mail messages to the e-mail address provided by the User, hereinafter referred to as the “Newsletter”. The Newsletter service is provided free of charge for an indefinite period.
The Newsletter contains information on the offer of COVEN products, new collections, current promotions and other news concerning the COVEN brand and its products, including reviews, press materials and links to websites affiliated with the COVEN brand.
Each Newsletter contains:

a) information identifying the Seller as the sender of the Newsletter;

b) information on how to unsubscribe from the Newsletter service.

Use of the Newsletter service requires the User to have a computer or other multimedia device with Internet access and an active e-mail account.
The Newsletter service is ordered by the User providing an e-mail address, consenting to receive the Newsletter and confirming the subscription in accordance with the messages displayed in the Shop.
Subscription to the Newsletter may be made available in various places in the Shop, in particular in the subscription form, while placing an Order or while using the User Account.
Provision of the Newsletter service begins upon successful completion of the subscription process in accordance with the functionalities currently available in the Shop.
Providing the User’s e-mail address in the form during registration is necessary for the provision of the Newsletter service.
The User may at any time, without giving reasons and without incurring costs, change the previously provided e-mail address to which the Newsletter is sent, by unsubscribing from the current Newsletter service using the unsubscribe link in the footer of each Newsletter and then ordering the Newsletter service again, providing the User’s new e-mail address in the Newsletter subscription form.
The User may at any time, without giving reasons and without incurring costs, unsubscribe from the Newsletter service, in particular by:

clicking the unsubscribe link in the footer of the Newsletter;
sending a statement of unsubscription from the Newsletter service to contact@coven.eu.com.

When using the Newsletter service, the User is obliged not to provide or transmit unlawful content. The Seller may grant Users who subscribe to the Newsletter service a discount to be used for purchases in the Online Shop and may offer other benefits.

IVb. Other forms

The Seller may also make other forms available to the User via the Shop Website, which may serve in particular for the User to recommend products offered in the Shop, or the Shop itself, to other Internet users, and for Users to take part in competitions and promotions organised by the Seller.
An agreement for the provision of electronic services in connection with the use of a particular form is concluded when the User uses that form. The agreement for the provision of electronic services is terminated automatically each time after the User has used the particular form. The Seller may introduce additional rules governing the use of particular forms, which will be communicated to Users for their information and acceptance before they actually use the form.

Placing an order

The User may purchase Goods in the Shop’s range by placing an order directly via the Shop Website (with or without voluntarily creating a User Account) by completing the order process.
To place an order directly via the Shop Website, the User should:

compile the order by adding the selected Goods to the cart using the appropriate function available on the product page (the User selects Goods according to their description and price and, where the Goods are offered in different sizes, selects the size),
after going to the cart and setting the quantity of Goods, use the function to proceed to checkout,
in the checkout view, provide contact details and the delivery address in the required fields of the form,
select the delivery method and the payment method,
optionally provide a tax identification number (NIP) if the User wishes it to appear on the VAT invoice, and then confirm the Order using the button finalising the Order, labelled in a manner clearly indicating the obligation to pay, with the words “order with obligation to pay” or another equivalent and unambiguous wording; confirming the Order with this button constitutes placing an Order with an obligation to pay.

Orders will be processed in the order in which they are placed.
Placing an order by the User constitutes an offer to the Seller to conclude a sales agreement for the Goods covered by the order.
Detailed information on how to place an order is available on the Shop Website in the customer service section (placing orders).

Confirmation of the conclusion of the sales agreement

Immediately after the User places an Order, the Seller will send a message confirming receipt of the Order to the e-mail address provided by the User. Confirmation of receipt of the Order does not constitute acceptance of the Order for performance or conclusion of the Sales Agreement, but only confirms that the Order has been received by the Seller.
Once full payment has been credited, the Seller verifies the Order, in particular as regards the availability of the Goods and the correctness of the Price. If the verification is positive, the Seller sends the User an electronic message containing a statement accepting the Order for performance. The Sales Agreement is concluded when this message reaches the User’s means of electronic communication in such a way that the User could read its content. Together with this message, or immediately after sending it, the Seller makes available to the User a VAT invoice documenting the Sales Agreement, on the terms set out in Section VII of the Terms and Conditions.
Until the Sales Agreement is concluded, the Seller may refuse to accept the Order for performance in the event of:

a) unavailability of the ordered Goods,

b) an obvious error concerning the Price or description of the Goods, in particular resulting from a technical system error,

c) failure to credit the payment within the required time limit, or

d) a justified suspicion that the Order was placed using another person’s data or for the purpose of committing fraud.

In such a case, the Seller promptly informs the User and refunds all payments received.

The electronic message referred to in para. 2 constitutes confirmation of acceptance of the Order for performance and of the conclusion of the Sales Agreement.

Payments

The Seller accepts payment for the Goods only in advance, before the order is performed (prepayment), using the payment methods currently available on the Shop Website. These methods may include a traditional bank transfer to the Seller’s bank account and payments through an electronic payment service (e.g. Przelewy24). The list of payment methods available for a given order is presented to the User during the ordering process, before the order is placed. The details necessary to make a traditional bank transfer, including the Seller’s bank account number, are provided to the User in the order summary and in the message confirming that the order has been placed. If a traditional bank transfer is selected, the User is obliged to make payment within 3 days of placing the order; if payment is not made within that period, the order may be cancelled.
If a traditional bank transfer is selected, the Order number should be indicated in the transfer title. If the payment was made by a person other than the User or without indicating the Order number, the User should provide the Seller with information enabling the payment to be matched to the Order. Until the payment is identified, the Seller may suspend the performance of the Order, and a payment that cannot be matched to an Order may be refunded to the account from which it was made.
Goods ordered in the Shop are delivered within the territory of the Republic of Poland by providers of postal, carriage or courier services.
The Seller will begin performing the Order immediately after the conclusion of the Sales Agreement on the terms set out in Section VI para. 2 of the Terms and Conditions.
The order processing time covers the period during which the Seller prepares the parcel for shipment by assembling the ordered Goods.
The order processing time is up to 7 business days; it begins when the Seller starts performing the order and ends when the Seller hands the parcel over to the provider of postal, carriage or courier services referred to in para. 3.
The order processing time does not include the delivery time of the Goods, i.e. the period from the moment the Seller hands the parcel over to the provider of postal, carriage or courier services until the parcel is delivered to the Customer.
Detailed information on the delivery of Goods, including the Delivery Costs, is provided on the Shop Website in the customer service section (delivery costs and times).
The Seller issues a VAT invoice documenting each Sales Agreement, regardless of whether the User makes the purchase in connection with business activity or as a Consumer.
The VAT invoice is issued using the data provided by the User when placing the Order. If the User provides a tax identification number (NIP), that number will appear on the VAT invoice. A VAT invoice issued to a Consumer is delivered to the Consumer in electronic form to the e-mail address provided when placing the Order. If the invoice must be issued in the National e-Invoicing System (KSeF), it is issued and made available in accordance with the regulations governing that system. The Seller may additionally send the User, to the User’s e-mail address, a visualisation of the invoice issued in the National e-Invoicing System.
In the event of a failure, unavailability or other obstacle to using the National e-Invoicing System, to the extent provided for in the Polish Act of 11 March 2004 on Goods and Services Tax, the Seller will issue the VAT invoice in the procedure provided for such failure, unavailability or obstacle and will deliver it to the User at the e-mail address provided by the User in the Shop, or in another manner permitted under applicable law.
In the event of a total failure of KSeF within the meaning of Article 106ng of the Polish Act of 11 March 2004 on Goods and Services Tax, the Seller will issue and deliver the VAT invoice in the manner provided for by law, in particular in electronic form to the User’s e-mail address provided by the User when completing the relevant form on the Shop Website, the form for creating a User Account or the form for placing an order, or in paper form.
By accepting these Terms and Conditions, the User accepts the Seller’s use, in relation to the User and in the situations set out in these Terms and Conditions, of electronic invoices, including the sending (making available) to the User of electronic invoices issued by the Seller in PDF format by e-mail to the User’s e-mail address provided by the User when completing the relevant form on the Shop Website (the form for creating a User Account or the form for placing an order).
The acceptance referred to in para. 13 above does not exclude the Seller’s right to use paper VAT invoices.
The User may at any time withdraw the acceptance referred to in para. 13 above by notifying the Seller. Withdrawal of the acceptance does not affect the validity of electronic invoices delivered to the User before the withdrawal.

Right of withdrawal

A Consumer who has concluded a distance Sales Agreement may withdraw from it within 14 days without giving any reason and without incurring any costs, except for the costs specified by law. Detailed information on the manner and time limit for exercising the right of withdrawal and on the costs of returning the Goods is contained in the instructions constituting Appendix No. 1 to the Terms and Conditions.
The provisions of this Section concerning the Consumer also apply to a natural person concluding an agreement directly related to their business activity, where the content of the agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity as disclosed under the provisions on the Central Register and Information on Economic Activity (CEIDG).
Pursuant to Article 38(5) of the Polish Act of 30 May 2014 on Consumer Rights, the right to withdraw from an off-premises or distance agreement does not apply to the consumer in respect of agreements concerning Goods where the subject of performance is an item (Goods) supplied in sealed packaging (which may apply, for example, to cosmetics or perfumes) which, once the packaging has been opened, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery.
Information on exercising the right of withdrawal is contained in the instructions constituting Appendix No. 1 to the Terms and Conditions, and the model withdrawal form constitutes Appendix No. 2 to the Terms and Conditions.
The Consumer does not have the right to withdraw from the agreement and, on that basis, to return the Goods where the subject of the agreement is the supply of personalised Goods, Goods tailored to the Consumer’s individual needs, non-prefabricated Goods, Goods manufactured according to the Consumer’s specifications or Goods intended to meet the Consumer’s individualised needs.

Complaints procedure

The Seller is obliged to ensure that the performance complies with the agreement.
The Seller is liable to the Customer for any lack of conformity of the Goods or service with the agreement on the terms set out in the following provisions:

where the Customer is a Consumer, in particular Article 43a et seq. of the Polish Act of 30 May 2014 on Consumer Rights;
where the Customer is neither a Consumer nor a natural person concluding an agreement directly related to their business activity where the content of the agreement shows that it is not of a professional nature for that person, in particular Article 556 et seq. of the Polish Civil Code.

The Seller is liable to the Customer for any lack of conformity of digital content or a digital service with the agreement on the terms set out in the applicable provisions, where the Customer is a Consumer, in particular Article 43k et seq. of the Polish Act of 30 May 2014 on Consumer Rights.
The provisions concerning the Consumer also apply to a natural person concluding an agreement directly related to their business activity, where the content of the agreement shows that it is not of a professional nature for that person.
A complaint may be submitted by the Customer in any manner that sufficiently expresses the Customer’s intention.
To facilitate the handling of complaints, the Seller recommends providing the Order number, identifying the Goods concerned and describing the non-conformity found. The absence of this information does not affect the effectiveness of the complaint.
Complaints concerning electronic services provided by the Seller may be submitted in particular by e-mail to: contact@coven.eu.com.
The Seller will examine each complaint and respond to it, stating how it has been resolved, without undue delay and in any event within 14 days of the date the complaint was submitted. The User will be informed of how the complaint has been resolved in the manner indicated in the complaint.
If a Customer who is a Consumer (or an entrepreneur to whom consumer protection provisions apply) has requested in a complaint concerning the lack of conformity of the Goods with the agreement a repair, replacement or Price reduction, or has submitted a statement of withdrawal from the agreement, and the Seller has not responded to that request within 14 days of receiving it, the Seller is deemed to have accepted the request. The Seller provides the response to the complaint to the Customer on paper or another durable medium.
In the event of a lack of conformity of the Goods with the agreement, the Consumer is entitled to the remedies set out in the Polish Act of 30 May 2014 on Consumer Rights, in the order and on the terms specified therein, i.e. the Consumer may request repair or replacement of the Goods and subsequently submit a statement of Price reduction or of withdrawal from the agreement. The Seller is liable for any lack of conformity of the Goods with the agreement existing at the time of delivery and becoming apparent within two years of that time. The costs of repair or replacement of the Goods, including in particular shipping costs, are borne by the Seller.
If the complaint submitted is incomplete, the Seller will ask the Customer to supplement it, using the address details provided by the Customer in the complaint.

Technical requirements for cooperation with the Seller’s ICT system

To use the Shop, including browsing the Shop’s range, an end device with Internet access and an installed web browser such as Mozilla Firefox, Google Chrome, Microsoft Edge, Opera or Apple Safari (current version) is required.
To place orders, an active e-mail account is also required.
The Seller informs that the use of electronic services may involve specific risks typical of the Internet, in particular: receipt of unsolicited correspondence (spam), malicious software (viruses, worms, Trojan horses), phishing attempts, interception of login credentials and unauthorised access to the User’s e-mail inbox. To reduce these risks, the User should use up-to-date anti-virus software, not share Account access credentials with third parties and exercise caution when opening messages and links from unknown sources.

Personal data protection

Detailed rules on the processing and protection of personal data and on cookies are set out in the Privacy Policy.

Out-of-court complaint and redress procedures

The Consumer may use out-of-court complaint and redress procedures. Information on access to these procedures is available at the offices or on the websites of entities authorised to resolve disputes out of court, such as in particular district (municipal) consumer ombudsmen or the Voivodeship Inspectorates of Trade Inspection, a list of which is available on the website of the Office of Competition and Consumer Protection (UOKiK).

Provisions concerning Customers who are not Consumers (B2B)

The provisions of this Section apply exclusively to agreements concluded with Customers who are not Consumers. They do not apply to Consumers or to natural persons concluding an agreement directly related to their business activity where the content of the agreement shows that it is not of a professional nature for them (entrepreneurs with consumer rights) – the provisions concerning Consumers apply to such persons.
In relation to Customers who are not Consumers, the Seller’s liability under the statutory warranty for defects of the Goods (rękojmia) is excluded.
A Customer who is not a Consumer is obliged to inspect the parcel upon receipt and, if a visible loss or damage to the Goods is found, to draw up a damage report with the carrier and to notify the Seller of any objections without undue delay, and in any event within 3 business days.
The Seller’s liability towards a Customer who is not a Consumer, irrespective of its legal basis, is limited to the value of the order to which the claim relates and covers only the actual loss incurred. The Seller is not liable towards such a Customer for lost profits, unless the damage was caused intentionally.
Any disputes arising from agreements concluded with a Customer who is not a Consumer will be resolved by the common court having territorial jurisdiction over the Seller’s registered office.
The Seller may send to a Customer who is not a Consumer, at the e-mail address indicated by that Customer, documents relating to the Sales Agreement and visualisations of invoices issued in the National e-Invoicing System. Invoices are issued and made available in accordance with the provisions of Section VII of the Terms and Conditions and applicable law.

Final provisions

The Terms and Conditions are available free of charge on the COVEN Shop Website in a form that allows them to be obtained, reproduced and recorded by means of the User’s ICT system.
The provisions of the Terms and Conditions are not intended to limit or exclude any rights of Users under the law. The Seller respects all rights of Users provided for by applicable law, in particular those provided for in the Polish Civil Code of 23 April 1964 and the Polish Act of 30 May 2014 on Consumer Rights.
All rights to the Shop, including to the COVEN name and designations, trade marks, photographs and descriptions of Goods, graphics and graphic elements, the layout and composition of the Shop Website, as well as to databases and other content made available in the Shop, belong to the Seller or to entities with which the Seller has concluded relevant agreements, and are legally protected. Copying, reproducing, distributing, automated downloading (scraping) or any other use of such content, in whole or in part, without the Seller’s prior consent is prohibited, as is impersonating the Shop or the Seller and using the Shop’s materials for commercial purposes without such consent.
The Seller reserves the right to amend the Terms and Conditions for good reasons, including:

changes in the law,
organisational reasons, in particular:

changes in the Seller’s business, consisting in changes to its profile, changes to the range of Goods, or the introduction of new services or facilities (including those relating to the conclusion and termination of agreements),
changes to the Seller’s address details, name or legal form,
changes to payment methods, return methods and return costs,
changes to methods of delivering Goods,
other technical changes related to the functioning of the Shop.

Each User will be informed of an amendment to the Terms and Conditions by its publication on the Shop Website.
A User who has a User Account will be notified of an amendment to the Terms and Conditions by information about the amendment being sent to their e-mail address.
A User bound to the Seller by an agreement for the provision of a continuous service, in particular an agreement for the provision of the Newsletter service, who does not have a User Account, will be informed of an amendment to the Terms and Conditions on a durable medium, at the e-mail address provided by that User, reasonably in advance of the date on which the amendment enters into force. Such a User has the right to terminate the agreement for the provision of the given service with effect no later than the date on which the amendment to the Terms and Conditions enters into force.
If any provision of these Terms and Conditions proves to be invalid, unlawful or unenforceable, the remaining provisions of the Terms and Conditions will remain in force, and generally applicable provisions of law will apply in place of the provisions concerned, with particular regard to and respect for the rights of the Consumer.
Amendments to the Terms and Conditions relating to Sales Agreements apply to Orders placed from the date on which the amendments enter into force and do not affect Sales Agreements concluded before that date. In respect of agreements for the provision of electronic services concluded for an indefinite period, in particular the agreement for maintaining a User Account and the agreement for the provision of the Newsletter service, amendments to the Terms and Conditions enter into force 7 calendar days after the date on which the User is informed of the amendment, unless the law requires a longer period.
These Terms and Conditions of the online shop apply from 7 August 2026.

APPENDIX No. 1 TO THE TERMS AND CONDITIONS OF THE COVEN ONLINE SHOP:

INFORMATION ON EXERCISING THE RIGHT OF WITHDRAWAL

MODEL WITHDRAWAL INSTRUCTIONS

Right of withdrawal

If you are a Consumer or an entrepreneur with consumer rights, you have the right to withdraw from this agreement within 14 days without giving any reason. An entrepreneur with consumer rights means a natural person concluding an agreement directly related to their business activity, where the content of the agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity as disclosed in the Central Register and Information on Economic Activity (CEIDG).
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
In the case of an agreement obliging the transfer of ownership of multiple Goods delivered separately, in lots or in pieces, the withdrawal period expires after 14 days from the day on which you acquire possession of the last item, lot or piece. In the case of an agreement for the regular delivery of Goods during a defined period, the withdrawal period expires after 14 days from the day on which you acquire possession of the first of the Goods.
To exercise the right of withdrawal, you must inform us (name and full postal address: AN PROPERTIES sp. z o.o. - returns department, ul. Dąbrowskiego 44, 50-457 Wrocław, Poland, e-mail address: contact@coven.eu.com) of your decision to withdraw from this agreement by an unequivocal statement (e.g. a letter sent by post or e-mail).
You may use the model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this agreement, we will reimburse to you all payments received from you, including the costs of delivery of the Goods. If you chose a type of delivery other than the least expensive type of standard delivery offered by us, the reimbursement of delivery costs covers only the cost of that least expensive option. The reimbursement will be made without undue delay and in any event not later than 14 days from the day on which we receive your statement of withdrawal from the agreement.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Please send back or hand over the goods to us at: AN PROPERTIES – returns department, ul. Dąbrowskiego 44, 50-457 Wrocław, Poland, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this agreement to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

APPENDIX No. 2 TO THE TERMS AND CONDITIONS OF THE COVEN ONLINE SHOP

WITHDRAWAL FORM

To:
An Properties Sp. z o.o.

ul. Dąbrowskiego 44

50-457 Wrocław, Poland

Order number:

_______________________________

Sales document number

_______________________________

Date of conclusion of the agreement and receipt of the goods:

_______________________________

Goods to which the withdrawal relates:

_______________________________

STATEMENT OF WITHDRAWAL FROM THE AGREEMENT

I, the undersigned, hereby give notice of my withdrawal from the agreement concerning the goods / service indicated above.

Please refund the payment made (the refund will be made using the same payment method as used for the purchase; the field below should be completed only if a refund by bank transfer has been agreed or a refund using the original payment method is not possible) to the following bank account:

__________________________________________________________

Place and date:

______________________

Legible signature:

______________________

Language

Terms of service